Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed as quickly as possible. Orders are typically prepared for shipment within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email with delivery details and tracking information (if available).
2. Delivery Times
Delivery times depend on the selected shipping method and the destination country.
Estimated delivery times:
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Czech Republic: 2–5 business days
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European Union: 3–8 business days
Please note that these delivery times are estimates and may vary due to circumstances beyond our control, including carrier delays, holidays, or customs procedures.
3. Shipping Costs
Shipping costs are calculated during checkout and depend on:
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the selected shipping method,
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the delivery address,
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the total order value.
Any free shipping promotions will always be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, you will receive a tracking number or a link to follow your shipment.
5. Incorrect Delivery Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If you notice that your delivery details are incorrect, please contact us as soon as possible:
If the order has already been shipped, we may not be able to change the delivery information.
6. Delayed or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will investigate the situation and provide assistance regarding your shipment.
7. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: info@alfavizion.com
Thank you for choosing ALFAVIZION.